Replacement
Temp-Zero Replacement Orders
We understand that sometimes things go wrong. If you need a replacement for your Temp-Zero product, please follow the guidelines below:
| Eligibility for Replacement | To be eligible for a replacement, you must contact us within 30 days of receiving your product. The item must be defective, damaged, or incorrect. |
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| How to Request a Replacement | Contact our customer support at support@temp-zero.com with your order details and a description of the issue. |
| Return Shipping | Customers are responsible for return shipping costs unless the replacement is due to our error. We recommend using a trackable shipping service. |
| Processing Time | Once we receive your returned item, we will inspect it and notify you of the replacement status. Replacements are usually processed within 7-10 business days. |
| Exchanges | If you wish to exchange your item for a different size or color, please specify this in your replacement request. |
| Refunds | If a replacement is not possible, we will process a full refund to your original payment method. |
| Contact Us | If you have any questions about your replacement order, please reach out to our support team at support@temp-zero.com. |